POLICIES & PROCEDURES
COMMUNICATION // The best way to communicate during your project (other than of course our face to face chat at the beginning of course!) is email - so give us a shout at firstname.lastname@example.org. All revisions should be submitted through email. Artwork approvals will arrive through email and be approved by you through our data management software.
Please be sensitive to responding to communication as soon as possible to keep the process moving. If you do not respond to contact from Alyssa Joy & Co. for over 3 days, you risk your project being removed from active status, and therefore not being finished by previously agreed upon deadline.
INVOICES // All invoice due dates are detailed in the following project tracker and are due upon receipt. Invoices will be sent via email and are payable online via debit or credit card. Not paying your invoices upon receipt could result in a delayed project completion or launch date.
PAYMENTS // Our standard payment schedule is as follows, unless otherwise agreed upon and noted in your contract:
20% Payment // Due upon signing your contract and booking your start date
30% Payment // Due on or before booked start date
50% Final Payment // Due four weeks after your start date
DEADLINES // You will see there is a timeline included in your client portal that includes deadlines for submissions as far as questionnaires, website contents etc. If these deadlines are not meant, Alyssa Joy & Co. cannot guarantee your project completion date will be within the original agreed upon time. You risk your project completion date being postponed. So please be mindful and cooperative with these deadlines.